GAMBARAN TINGKAT KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN RESEP BPJS DAN UMUM DI INSTALASI FARMASI RAWAT JALAN RUMAH SAKIT DIAN HUSADA KABUPATEN MOJOKERTO PERIODE MARET - MEI 2021


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Abstraksi ABSTRACT
Overview of Patient Satisfaction Levels with the Quality of BPJS and General
Prescription Services at the Outpatient Pharmacy Installation of Dian Husada
Hospital, Mojokerto Regency for the Period March - May 2021
Vita Kumalasari1, Andri Priyoherianto, S.Farm.,M.Si.,Apt.2
Akademi Farmasi Mitra Sehat Mandiri Sidoarjo
Jl. Ki Hajar Dewantara No. 200 Krian Kabupaten Sidoarjo
BPJS prescription service agencies and the general public at the
Outpatient Pharmacy Installation are required to implement quality services in
the health sector. One of the quality services can be seen from the level of patient
satisfaction. Patient satisfaction is an integral part of quality assurance activities
in health services, meaning that patient satisfaction must be an activity that
cannot be separated from the quality of health services. The purpose of this study
was to determine the level of satisfaction of outpatients with prescription services
at the pharmacy installation of Dian Husada Hospital, Mojokerto Regency. The
research is descriptive non-experimental with incidental sampling, data
collection using a questionnaire. The results of the study on Patient Satisfaction
Levels with the Quality of BPJS and General Prescription Services at the
Outpatient Pharmacy Installation of Dian Husada Hospital, Mojokerto Regency
for the March - May 2021 period, it was concluded that the level of patient
satisfaction with general prescription services was higher than the level of patient
satisfaction with BPJS prescription services. . The level of patient satisfaction
with the quality of general prescription services on the Tangible dimension is
86%. While the BPJS prescription service is 82%. The level of patient satisfaction
with the quality of general prescription services in the Responsiveness dimension
is 85%. While the BPJS prescription service is at 84%. The level of patient
satisfaction with the quality of general prescription services on the Assurance
dimension is 85%. While the level of BPJS prescription service on the Assurance
dimension is 83%. The level of patient satisfaction with the quality of general
prescription services on the Empathy dimension is 85%. While the BPJS
prescription service is 84%. The level of patient satisfaction with the quality of
general prescription services on the Reliability dimension is 85%. While the BPJS
prescription service is 84%.
Keywords: Patient Satisfaction, Prescription Service, Pharmacy Installation,
Outp
Pengarang Vita Kumalasari - Personal Name (Pengarang)
Universitas Akademi Farmasi Mitra Sehat Mandiri Sidoarjo
Tahun 2021
Tempat Krian



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