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Vita Kumalasari Pengarang Apt. Andri Priyoherianto, S.Farm., M.Si Dosen Pembimbing 1 Apt. Andri Priyoherianto, S.Farm., M.Si Ketua Penguji Apt. Merry Patrilinila Chresna, S.Farm., M.Kes Penguji 1 Apt. Elly Purwati, S.Si., M.Farm-Klin Penguji 2

ABSTRAK Instansi pelayanan resep BPJS dan Umum di Instalasi Farmasi Rawat Jalan dituntut untuk menerapkan pelayanan yang bermutu di bidang kesehatan. Pelayanan yang bermutu dapat dilihat salah satunya dari tingkat kepuasan pasien. Kepuasan pasien menjadi bagian yang menyeluruh dan kegiatan jaminan mutu dalam pelayanan kesehatan, artinya kepuasan pasien harus menjadi kegiatan yang tidak dapat dipisahkan dari mutu pelayanan kesehatan. Tujuan penelitian ini adalah untuk mengetahui tingkat kepuasan pasien rawat jalan terhadap pelayanan resep di instalansi farmasi Rumah Sakit Dian Husada Kabupaten Mojokerto. Penelitian bersifat deskriptif non eksperimental dengan pengambilan sampel secara Insidental sampling, pengumpulan data menggunakan kuesioner. Hasil penelitian pada Tingkat Kepuasan Pasien Terhadap Kualitas Pelayanan Resep BPJS dan Umum Di Instalasi Farmasi Rawat Jalan Rumah Sakit Dian Husada Kabupaten Mojokerto Periode Maret – Mei 2021 didapatkan kesimpulan bahwa tingkat kepuasan pasien terhadap pelayanan resep umum lebih tinggi dibandingkan dengan tingkat kepuasan pasien terhadap pelayanan resep bpjs. Tingkat kepuasan pasien terhadap kualitas pelayanan resep umum pada dimensi Tangible sebesar 86%. Sedangkan pelayanan resep bpjs sebesar 82%. Tingkat kepuasan pasien terhadap kualitas pelayanan resep umum dimensi Responsiveness sebesar 85%. Sedangkan pelayanan resep bpjs pada sebesar 84%. Tingkat kepuasan pasien terhadap kualitas pelayanan resep umum dimensi Assurance sebesar 85%. Sedangkan tingkat pelayanan resep bpjs pada dimensi Assurance sebesar 83%. Tingkat kepuasan pasien terhadap kualitas pelayanan resep umum dimensi Emphaty sebesar 85%. Sedangkan pelayanan resep bpjs sebesar 84%. Tingkat kepuasan pasien terhadap kualitas pelayanan resep umum dimensi Reliability sebesar 85%. Sedangkan pelayanan resep bpjs sebesar 84%. ABSTRACT BPJS prescription service agencies and the general public at the Outpatient Pharmacy Installation are required to implement quality services in the health sector. One of the quality services can be seen from the level of patient satisfaction. Patient satisfaction is an integral part of quality assurance activities in health services, meaning that patient satisfaction must be an activity that cannot be separated from the quality of health services. The purpose of this study was to determine the level of satisfaction of outpatients with prescription services at the pharmacy installation of Dian Husada Hospital, Mojokerto Regency. The research is descriptive non-experimental with incidental sampling, data collection using a questionnaire. The results of the study on Patient Satisfaction Levels with the Quality of BPJS and General Prescription Services at the Outpatient Pharmacy Installation of Dian Husada Hospital, Mojokerto Regency for the March - May 2021 period, it was concluded that the level of patient satisfaction with general prescription services was higher than the level of patient satisfaction with BPJS prescription services. . The level of patient satisfaction with the quality of general prescription services on the Tangible dimension is 86%. While the BPJS prescription service is 82%. The level of patient satisfaction with the quality of general prescription services in the Responsiveness dimension is 85%. While the BPJS prescription service is at 84%. The level of patient satisfaction with the quality of general prescription services on the Assurance dimension is 85%. While the level of BPJS prescription service on the Assurance dimension is 83%. The level of patient satisfaction with the quality of general prescription services on the Empathy dimension is 85%. While the BPJS prescription service is 84%. The level of patient satisfaction with the quality of general prescription services on the Reliability dimension is 85%. While the BPJS prescription service is 84%.